Location

IOI Mall Damansara/KLCC/Kota Kemuning/Sunway Pyramid/IOI City Mall/Eco Grandeur/Elmina Lakeside Mall/KLIA

Mission

Driven by quality and desire to create unforgettable flavours, we promise to put excellence and bliss in every bite, offering our customers delicious, fresh and skilfully created broad range of products; and creating a memorable experience for everyone where absolute guest satisfaction is our highest priority.

Vision

At Gula Cakery Group, we envision a world where our brand is recognised as a premier destination for exceptional food and dessert in Malaysia.

Key Responsibilities

Sales & Customer Service

• Accurately process customer orders and handle payments efficiently.
• Maintain friendly, professional, and engaging service standards at all times.
• Participate in sales promotions and upselling of products.
• Handle customer inquiries and complaints, reporting issues to the Manager on duty.
• Ensure safe handling of hot and cold drinks, food, and desserts.
• Call out and confirm orders in a clear and friendly manner.

Store Operations

• Maintain the appearance and organization of the café.
• Regularly check display items to ensure freshness and quality.
• Replenish necessary items at the condiment stand and shelves.
• Report any operational issues or accidents to the Manager on duty.
• Keep the bar area, floors, dining area, and workstations clean.
• Assist in restocking supplies and running errands when required.
• Support special events when needed.

Employee Development

• Maintain a high level of motivation and teamwork to ensure quality service.
• Foster positive company morale and uphold Gula Cakery’s vision and culture.

Product Knowledge

• Ensure consistent quality in food, drinks, and desserts.
• Adhere strictly to Standard Operating Procedures (SOPs) for all menu items.

Store Presentation

• Ensure the store is always clean, well-organized, and properly merchandised.
• Follow guidelines for store ambiance, including music and visual presentation.

Qualifications

• Minimum SPM or Certificate/Diploma in Hospitality, Food & Beverage, or a related field.
• Prior experience in F&B, retail, or customer service is an advantage.

Skills and Traits

• Strong customer service skills – Ability to engage positively with customers.
• Attention to detail – Ensuring food and drinks are prepared correctly.
• Team player – Works well with colleagues to maintain smooth operations.
• Time management – Ability to handle multiple orders efficiently.
• Adaptability – Willing to take on various responsibilities when required.

As a Café Crew / Barista at Gula Cakery, you will play an essential role in providing exceptional customer service, maintaining product quality, and ensuring smooth daily operations. Your contribution helps create a welcoming and enjoyable experience for all customers.